ANALISIS KEPUASAN MAHASISWA TERHADAP WEBSITE UNIVERSITAS FLORES

Mude, Anastasia and Sara, Kristina and Witira, Foresty Ade (2020) ANALISIS KEPUASAN MAHASISWA TERHADAP WEBSITE UNIVERSITAS FLORES. Jurnal Informatika, 20 (2).

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Abstract

A website in a university is a media for providing or sharing information about the university's activity to academics. So it is with the website of Flores University, that always provides information for many people. The providing Information in the website, still gets complaints from students accessing the website, so a research is conducted to determine the student's satisfaction level in accessing the website. The satisfaction measurement of WebQual method 4.0 was used. Some reviewed aspects were usability, information quality, and service interaction. This research was done by having 100 students of Flores University as the respondents. The technique of data collection was by giving questionnaire. The result for usability aspect was having a positive influence and significant towards students' satisfaction. A website that is easy to use and has a attractive appearance, makes the students feel relieve in accessing. While for the aspect of information quality and service interaction did not influence the students' satisfaction. It means that the university must provide the information qualities and the service interactions that are up to date, so the students will gladly access the website

Item Type:	Article
Subjects:	Ilmu Komputer
Divisions:	Jurnal > Jurnal Ilmu Komputer
Depositing User:	Shela Safitri
Date Deposited:	02 Feb 2023 02:03
Last Modified:	02 Feb 2023 04:26
URI:	http://repo.darmajaya.ac.id/id/eprint/10460

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