Relationship between National Culture, Organizational Culture, TQM Implementation and Performance in Indonesia

Aziz, RZ Abdul and Morita, Hiroshi (2013) Relationship between National Culture, Organizational Culture, TQM Implementation and Performance in Indonesia. Research Gate.

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Abstract

Abstract. Indonesian companies need to compete in the global marketplace. To facilitate this, they require a commitment to provide high quality products and services. A strategy that can be done is implementation of Total Quality Management (TQM). By applying TQM, they can achieve a high standard of quality products and services. Processes of TQM in many Indonesian companies are experiencing obstacles and failures. One of the factors which cause the failure of TQM implementation is limited research and literature on the implementation of TQM and the variables that influence on them in Indonesia. The literature review of total quality management (TQM) has shown that there are influences of national and organizational culture on the success or failure of the implementation of TQM. The influence of national and organizational culture need further research to determine the effect of these factors on the implementation of TQM and organizational performance in Indonesia. This paper aims to determine the relationship between national and organizational culture on the successful of TQM implementation and organizational performance in Indonesia companies. Instruments to measure these constructs are developed to investigate the relationship between them. This research will take several Indonesian companies as relevant samples, the respondents consist of senior executive, general manager, quality manager and managerial level. They answer a comprehensive questionnaire to identify the issues related to culture and TQM implementation in their company. The data are used to examine the relationship between the Hofstede national culture and Cameron's organizational culture. The second test is an organizational culture with ten TQM implementation elements and two elements of organizational performance. Finally, the influence of the TQM ten elements with organizational performance is reviewed. The result of this investigation suggests a relation between national culture to organizational culture and its influence on TQM implementation and organizational performance. Contribution of this paper for future research is a theory between national and organizational culture with the TQM implementation. It is useful for Indonesia companies in order to design a model for successful implementation of TQM. Keywords: National culture, organizational culture, TQM implementation, organizational performance

Item Type:	Article
Subjects:	Ilmu Komputer
Divisions:	Artikel Ilmiah Dosen > Fakultas Ilmu Komputer
Depositing User:	mr R H
Date Deposited:	19 Nov 2020 02:58
Last Modified:	01 Jul 2021 03:39
URI:	http://repo.darmajaya.ac.id/id/eprint/2260

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