The Perception of Emotion After Acquisition of Hospitality Industry in Brunei

Fadila, Kurnia and Rumangkit, Stefanus and Besti, Lilyana and Zuriana, zuriana (2020) The Perception of Emotion After Acquisition of Hospitality Industry in Brunei. International Journal of Psychosocial Rehabilitation, 24 (1). pp. 1256-1268. ISSN 1475-7192

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Abstract

The main purpose of this paper is to examine the emotional response of the employee after an acquisition; the goal is to provide useful information for Parkview Hotel’s management team on how they could evaluate change processes in the future. This study included research design as a field study using survey methodology. The study conducted at a Parkview Hotel in Brunei Darussalam, particularly in the Room Division and Food and Beverage Division. In this study, research design includes a causal relationship between two or more variables. The feeling of meaningfulness and safety has a positive impact on employee perspective as categorized as high by the average score, respectively (4.08) for meaningfulness and (4.03) for safety. The limitations of this research are mainly linked to the use of the list of eight factors that was made on the basis of the existing emotion literature to attempt to include factors, especially important for service employees in the hospitality industry. The list appears to cover the most important antecedents of emotion. However, as the knowledge regarding the specific drivers of emotion for this group of employees is limited, there is a risk that some important drivers were not included in the list. Based on the reported results, management can deliver specific recommendations regarding which areas of the employee need to pay more attention to in order to improve performance of the employee, and in order to be a better work place. This paper brings to light original and valuable findings related to the perception of the employee after showing expected results in terms of emotion after acquisition.

Item Type:	Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Artikel Ilmiah Dosen > Fakultas Ekonomi dan Bisnis
Depositing User:	mardi mardi mardi
Date Deposited:	06 Jan 2021 07:42
Last Modified:	02 Jul 2021 04:41
URI:	http://repo.darmajaya.ac.id/id/eprint/2407

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