National culture, organisational culture, total quality management implementation, and performance: an empirical investigation

Aziz, RZ Abdul and Morita, Hiroshi (2016) National culture, organisational culture, total quality management implementation, and performance: an empirical investigation. International Journal of Productivity and Quality Management, 19 (2). p. 139. ISSN 1746-6474

This is the latest version of this item.

[img] Text
IJPQM190201 AZIZ.pdf - Published Version
Restricted to Repository staff only
Download (408kB)

Abstract

National and organisational cultures can affect the degree of success of total quality management (TQM) implementation and organisational performance; therefore, it is important to further study their effects on Indonesian companies. We studied several Indonesian companies that have implemented TQM or ISO systems, and 129 questionnaires were answered by employees at the senior executive, general manager, quality manager, and managerial levels. Results suggest that a relationship exists between national and organisational cultures, and that they influence TQM implementation and performance. While there was no significant cultural difference between the companies, the implementation and organisational performance differed significantly. Thus, this study provides important practical knowledge for Indonesian practitioners and academics to better understand the TQM implementation process.

Item Type: Article
Subjects: Ilmu Komputer
600 Teknologi - Ilmu terapan > 620 Ilmu Teknik - Engineering
600 Teknologi - Ilmu terapan > 650 Manajemen
Divisions: Artikel Ilmiah Dosen > Fakultas Ilmu Komputer
Depositing User: Dr. RZ Abdul Aziz
Date Deposited: 07 Oct 2022 04:42
Last Modified: 07 Oct 2022 04:42
URI: http://repo.darmajaya.ac.id/id/eprint/9739

Available Versions of this Item

Actions (login required)

View Item View Item