Items where Author is "ANESIA, DELFA"
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Thesis
ANESIA, DELFA (2019) PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER LOYALTY MELALUI E-CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA PT BANK RAKYAT INDONESIA (PERSERO)TBK UNIT KOTABUMI LAMPUNG UTARA. Masters thesis, IIB DARMAJAYA.