Items where Author is "FAULKNER, MIKE"
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FAULKNER, MIKE (2003) CUSTOMER MANAGEMENT EXCELLENCE. John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex PO19 8SQ, England. ISBN 0-470-84853-7
FAULKNER, MIKE (2003) CUSTOMER MANAGEMENT EXCELLENCE. John Wiley & Sons Inc.,. ISBN 0-470-84853-7