Aziz, RZ Abdul (2020) national culture, organisational culture, total quality management implementation, and performance: an empirical investigation. Internation Journal Of Quality and Reability Management, Volume 17, Issue 7, 17.
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Abstract
Abstarct National and organisational cultures can affect the degree of succsess of total quality mangement (TQM) implementation and organisational performance; therefore, it is important to futher study their effect and indonesia compalnies. We studied several Indonesian companies that have implemented TQM or ISO system, and 129 questionnaires were answered by managerial levels. Result seggest that a realitonship exist between national and organisational cultures, and that they influence TQM implementation and performance. While thre was no significant cultural difference between the companies, the implementation and organisational performance differed significantly. Thus, this study provides important practical knowledge for Indonesian practitioners and academic to better understand the TQM implementation process. Keyword : national culture; organisational culture; organisational performance; total quality management; TQM; Indonesian companies.
| Item Type: | Article |
|---|---|
| Subjects: | 600 Teknologi - Ilmu terapan > 650 Manajemen |
| Divisions: | Artikel Ilmiah Dosen > Fakultas Ekonomi dan Bisnis |
| Depositing User: | editor 1 |
| Date Deposited: | 20 Oct 2020 07:48 |
| Last Modified: | 02 Jul 2021 03:23 |
| URI: | http://repo.darmajaya.ac.id/id/eprint/2147 |
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