Nurdin, Ihwan (2021) Electronic Customer Relationship Management (E-CRM) Untuk Sistem Pengaduan Pencemaran Lingkungan (Studi Kasus Dinas Lingkungan Hidup Kota Bandar Lampung). Jurnal SIMADA (Sistem Informasi dan Manajemen Basis Data), 04 (02).
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Abstract
At this time, if the public wants to make a complaint regarding environmental pollution, be it garbage or waste, the community must come directly to the Environmental Service of Bandar Lampung City. Regarding the complaint system which is still simple or not based on the network, it will take time and money to make complaints. In this case, it will be more effective and efficient if the complaint system is used as a website-based complaint system and mobile application that is connected to the internet. Therefore, the author makes Electronic Customer Relationship Management (E-CRM) for the Environmental Pollution Complaint System Case Study of the Bandar Lampung City Environmental Service in order to facilitate the public in complaining about environmental pollution problems.
| Item Type: | Article |
|---|---|
| Subjects: | Ilmu Komputer |
| Divisions: | Artikel Ilmiah Dosen > Fakultas Ilmu Komputer |
| Depositing User: | Shela Safitri |
| Date Deposited: | 05 Aug 2022 04:11 |
| Last Modified: | 05 Aug 2022 04:11 |
| URI: | http://repo.darmajaya.ac.id/id/eprint/7896 |
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