ANALISIS KUALITAS PELAYANAN, KEPERCAYAAN DAN KINERJA TERHADAP KEPUASAN PNS TUGAS BELAJAR PADA BKPSDM KOTA BANDAR LAMPUNG

Supriadi, Yadi and Winda Rika Lestari, Winda (2024) ANALISIS KUALITAS PELAYANAN, KEPERCAYAAN DAN KINERJA TERHADAP KEPUASAN PNS TUGAS BELAJAR PADA BKPSDM KOTA BANDAR LAMPUNG. Masters thesis, Institut Informastika dan Bisnis Darmajaya.

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Abstract

This study aims to analyze the influence of service quality, trust, and performance on the satisfaction of civil servants on study leave at the BKPSDM of Bandar Lampung City. The research method used is quantitative using multiple linear regression. The results showed that all three independent variables, namely service quality, trust, and performance, significantly influence the satisfaction of civil servants on study leave. Although in general respondents were satisfied, there are still some aspects that need to be improved, such as physical infrastructure, employee reliability, and timeliness. This study indicates the importance of service quality, trust, and performance in improving the satisfaction of civil servants on study leave. Keywords: Service Quality, Trust, Employee Performance, Civil Servant Satisfaction

Item Type:	Thesis (Masters)
Subjects:	300 Ilmu Ilmu Sosial > 330 Ilmu Ekonomi eTheses
Divisions:	Pasca Sarjana > Magister Manajemen
Depositing User:	Supriadi Yadi Yadi
Date Deposited:	20 Dec 2024 07:41
Last Modified:	20 Dec 2024 07:41
URI:	http://repo.darmajaya.ac.id/id/eprint/19030

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