Anwar, Rizkillah (2024) SISTEM INFORMASI PELAYANAN PEMASANGAN DAN PENGADUAN PADA PERUSAHAAN DAERAH AIR MINUM WAY RILAU BANDAR LAMPUNG BERBASIS ANDROID. Skripsi thesis, Institut Informatika dan Bisnis Darmajaya.
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HALAMAN PERSETUJUAN R.pdf Download (730kB) |
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HALAMAN PENGESAHAN.pdf Download (566kB) |
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Abstract
Way Rilau Regional Drinking Water Company (PDAM) in Bandar Lampung is facing several problems that affect the effectiveness and efficiency of the services they provide to customers, especially related to new installations and handling customer complaints. Along with this, fast and precise handling of customer requests becomes a major challenge, because existing systems may not be responsive enough to face changing needs. For example, customer data management and coordination between various operational units within PDAM may not be optimal, resulting in delays in handling customer complaints or slow new installation processes. To overcome these challenges, applying the Extreme Programming (XP) system development method was the right choice. XP was known as a software development methodology that emphasizes intensive team collaboration, effective communication, and adaptability to rapidly changing requirements. The first stage of XP was planning: This stage involves understanding business needs and gathering system requirements using data collection techniques. Design stage: This stage designs system functionality requirements using Unified Modeling Language (UML) such as use case diagrams, activity diagrams, class diagrams, and sequence diagrams. Coding stage: The coding stage involves implementing the system design that has been previously created into program code using the Kotlin programming language. The final stage of testing: At this stage, beta testing is carried out to get feedback about the application and ensure that all system functionalities can work well using the black box testing method. From the results of developing an Android-based information system for PDAM Way Rilau installation and complaint services, several conclusions could be drawn. It was hoped that a faster and more responsive installation process could increase customer satisfaction with PDAM services. With an Android-based application, customers can easily submit complaints, increasing transparency and comfort in interacting with PDAM. It is hoped that the implementation of this information system could optimize operational processes and service management, as well as help PDAM Way Rilau manage technicians' work more efficiently. Keywords: Installation and Complaint Services, PDAM, Android, Extreme Programming, Kotlin
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | Ilmu Komputer eSkripsi |
| Divisions: | Skripsi/TA & PKPM/KP - Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Unnamed user with email rizkillahanwar22@gmail.com |
| Date Deposited: | 13 May 2024 02:04 |
| Last Modified: | 13 May 2024 02:04 |
| URI: | http://repo.darmajaya.ac.id/id/eprint/16023 |
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