ANALISYS OF SOCIAL OFFICE LAMPUNG PROVINCE WEBSITE USING FRAMEWORK PIECES AND WEBUSE METHOD

Feriyanto, Andry (2022) ANALISYS OF SOCIAL OFFICE LAMPUNG PROVINCE WEBSITE USING FRAMEWORK PIECES AND WEBUSE METHOD. Masters thesis, Institute Informatics and Bisnis Darmajaya.

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Abstract

The official website of the Social Office Lampung Province was able to be seen at https://dinsos.lampungprov.go.id/. It contained news, work routine activities, and public service information. The website had been upgraded due to internal consideration without looking at the users’ satisfaction on the website features so that the users did not want to visit the website. Due to this problem, it was necessary to build a usability measurement model. A preliminary survey was conducted through the User Experience Questionnaire (UEQ) to obtain a deep comprehensive measurement from the problems experienced by the users. The measurement model was built for classifying the problems and measuring the level of satisfaction on the website through Framework Pieces and the Webuse Method. The reliability and validity test of the questionnaire was conducted through 338 samples of respondents. Moreover, the data analysis stage was carried out by assessing the user characteristics based on the Likert scale and class intervals for Framework Pieces. Furthermore, the level of the user satisfaction was also implemented through a merit combination to determine the usability level. The result of the benchmark through UEQ from 230 samples of the respondents showed that the aspect of attractiveness, clarity, efficiency, accuracy, and novelty of the website was in the bad category and under the average. Furthermore, Framework Pieces were able to classify the problems from 338 samples in the moderate and bad category. Moreover, the Webuse method successfully measured the level of the user satisfaction in the moderate category.

Item Type: Thesis (Masters)
Subjects: Ilmu Komputer
eTheses
Divisions: Pasca Sarjana > Magister Teknologi Informasi
Depositing User: AF Andry Feriyanto
Date Deposited: 26 Sep 2022 06:13
Last Modified: 26 Sep 2022 06:13
URI: http://repo.darmajaya.ac.id/id/eprint/9653

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